Politique de remboursement

At RINOCI, we’re passionate about delivering fresh, high-quality spices and seasonings to your kitchen. Due to the nature of our products, we have a clear and fair return policy in place to protect the health and satisfaction of all our customers.

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🛑 Non-Returnable Items

To ensure the highest safety and hygiene standards, we do not accept returns or exchanges on:

• Opened or used spice or seasoning products

• Any perishable or consumable goods

• Items not in their original sealed packaging

We encourage customers to double-check their order details before completing a purchase.

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🚚 Damaged or Incorrect Orders

If your order arrives damaged, or if you receive the wrong product, please notify us within 3 days of delivery.
Reach out via our Contact Page with your order number and a clear photo of the issue. We’ll make it right with a replacement or refund where applicable.

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🇨🇦 Canadian Consumer Protection

As a Canada-based brand, RINOCI complies with all applicable provincial and federal consumer protection laws. If you believe your issue qualifies under special circumstances, we encourage you to reach out via our Contact Page for personalized support.